Refund policy

At TrueFanGear, each item is made especially for you once your order is placed. Because of this, we kindly ask you to double-check your shopping cart before completing your purchase.  This includes size, style, color, and shipping address.

ALL SALES ARE FINAL

• All products are custom made to order
• All sales are final
• We do not offer refunds or exchanges for buyer’s remorse, incorrect sizing, style, or color choices

That said, we truly want you to love what you receive, and we stand behind the quality of our products.

ISSUES WE'RE HAPPY TO HELP WITH

Please contact us if you experience any of the following:

• Misprinted, damaged, or defective items
  • Must be reported within 30 days of receiving your item.  Include your order number, a description of the issue, and clear photos of the problem.
  • Once verified, we will issue a replacement at no cost to you.
• Packages lost in transit
  • Must be reported no later than 30 days after the estimated delivery date.
• Shipping mishaps where your package does not reach you as expected.  We will work with Printful to investigate. Confirmed lost packages will be sent a replacement order.  If the mishap was due to an incorrect address or insufficient address, the customer is responsible for the cost of reshipping.

Printful - our production partner - covers all manufacturing errors, misprints, and items damaged during fulfillment, as well as shipping problems.

When reaching out, please include your order number, description, and photos (if applicable) so we can resolve the issue as quickly as possible.

NEED HELP?

If something doesn’t look right or your order didn’t arrive, please contact us at admin@truefangear.shop We're here to help and will work with you to make it right whenever possible.